Terms and conditions
By making a booking you agree that you have read and understood these terms and conditions, and have provided us with accurate information to help us to give you the best experience on the water.
Individual or group bookings are secured by full payment.
You can secure your booking by payment online or on the phone by credit or debit card. We will send you a confirmation email with session details and a link to our joining instructions.
- Gift vouchers
Gift vouchers are paid in full at the time of purchase and are redeemable by any person. Vouchers are valid for a session up to 12 months from their purchase date and are redeemed online. Gift vouchers are non-refundable.
- Safety and consent
Prior to the activity starting, you will be asked to complete an ‘Acceptance of Risk’ Form in which you acknowledge the associated risk and disclose relevant medical information.
Safety is our highest priority and we cannot take people out thought to be under the influence of alcohol or drugs prior to and during the activity.
Our SUP boards have a maximum weight limit of 120 kg.
If in our opinion the participant is not considered to be sufficiently well, fit or able to take part in their activity, we reserve the right to exclude them from the activity at any time, in which case SUP Hire Thailand will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.
If participants choose to ignore reasonable instructions, SUP Hire Thailand instructors have the right to exclude them from the whole or part of their session and cannot accept any responsibility for any liability, loss or expenses, or damages arising as a result.
SUP Hire Thailand instructors will always prioritise customer safety. We will not accept liability for personal injury that happens as a result of participants not following instructions. We have Public Liability insurance.
- Under 18s
For under 18’s, the ‘Acceptance of Risk’ Form should be completed by a parent or guardian. By signing on behalf of a minor, you agree to our instructors acting in ‘loco parentis’.
By booking a family session, you must confirm the age of your children.
We reserve the right to exclude minors, in which case SUP Hire Thailand will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.
- Cancellation by SUP Hire Thailand
We aim to run all sessions as planned. However, in rare cases of extreme weather or staff sickness, we may have to amend or cancel your session.
If we have to cancel your session we will rearrange it for a future date, or offer a credit note valid for 12 months. If neither option is suitable we will refund your booking in full.
- Cancellation by customer
There may be rare cases where you need to reschedule your session. SUP Hire Thailand will reschedule or refund your session(s) subject to the list below and try get you on the water on the date of your choice subject to staff availability.
- The client cancels over 7 days prior to the booking date / time, the deposit is returned less 20%.
- The client cancels more than (or equal to) 3 days, but less than 7 days prior to the booking date / time the deposit is returned less 50%.
- The client cancels less than 3 days, prior to the booking date / time the deposit is retained by SUP Hire (Thailand) Co., Ltd.
- Where a client makes a booking without paying a deposit SUP Hire (Thailand) may charge up to 50% of the lesson cost to cover admin and logistics costs, in the event of ‘no show’.
- In a case involving COVID SUP Hire (Thailand) will ask for evidence and apply a lesser penalty.
- Personal belongings
We can store your belongings while you are on the water. Items left in our care are left at the owner’s risk and personal items taken on sessions remain participant’s responsibility.
- Sharing of information
We will never sell, rent or lease our customer information to third parties.
We don’t stop activities for rain UNLESS there is a significantly increased level of danger (our instructors will make that judgement), for example, torrential rainfall, extreme wind or lightning strikes close by, in which case we may delay the journey or pause it if we have started (it is very rare for us to have to cancel as rain showers here are normally very brief); it is actually not unpleasant to cycle and SUP in a rain shower. However, if you prefer to stay dry on the bicycle rides, bring a long one of the cheap 7-11 rain capes (about THB 25)
11. Being early or late
Please note that we often have back-to-back lessons, so if you are more than 10 minutes late, we reserve the right to cancel / shorten your lesson. Let us know if you are going to be late.
Our staff will meet you at the agreed meeting point, but will be there only 10 minutes early so we might not be there yet if you are earlier than this.
Make sure that everyone has been to the toilet and is changed ready for the activities beforehand. Toilet facilities on the riverside and in rural cycling locations are very limited !
These Terms and Conditions do not apply to Duke of Edinburgh’s International Award Adventurous Journeys for which a separate contract will be issued.